Get in touch.
A question before you join, or a little help along the way. Reach our concierge for membership, verification, billing and account support.
The concierge
For general questions and help with your account, email or call us directly.
- Phone
- 1-727-255-8859
We are based in St. Petersburg, Florida (U.S. Eastern time). Concierge email and phone are for routine membership, verification, billing and account questions — not urgent safety reports.
Report a concern.
Content, consent, privacy or removal concerns deserve a tracked response.
Use the Complaints & Content Removal form so your report receives a reference number and response deadline. You can submit a report without signing in or paying.
Submit a tracked reportLaw enforcement correspondence can also be sent to compliance@jointheswing.com.
What to expect.
Choosing the right channel is the fastest way to a useful answer.
- Urgent safety or illegal content
- Use the Complaints & Content Removal form and select “Trafficking, exploitation, or urgent safety”. These reports receive an immediate restricted response and manual review. If a person is in immediate danger, contact local emergency services first.
- Content, consent and privacy complaints
- Also handled through the tracked form: you get a reference number, and complaints are investigated and resolved within five business days. Non-consensual intimate imagery reports are removed within 48 hours.
- Routine membership and account questions
- Email or call the concierge above. We reply as we work through requests in order; if your question is about a tracked report, keep its reference number and include it.
- Verification, data rights and app-store billing
- Digital memberships are purchased and managed through native Apple StoreKit 2 (iOS) or Google Play Billing (Android) in your store settings; there is no web card checkout. From the current Veriff check, JoinTheSwing never receives or stores your ID image, selfie, or biometric data — we retain the verification result, Veriff’s session reference, a consent receipt, and non-biometric review metadata. Members who verified through our earlier, retired in-house pass may still have ID, selfie, or couple photos in our private verification-document storage, deleted when the account is deleted. For formal privacy or data-rights requests, see our Privacy Policy or email privacy@jointheswing.com.
Our business details
JoinTheSwing is operated by Bare Getaways LLC.
Useful answers
How membership works, how we handle verification and where to find our policies.