Refund & Cancellation Policy

1. Straightforward cancellation

You may cancel a recurring JoinTheSwing membership at any time before the next renewal to prevent future charges. Because recurring memberships are Apple auto-renewable subscriptions, you manage and cancel them through your Apple ID subscription settings (the JoinTheSwing app links you there); cancellation takes effect at the end of the current period. You may also contact us for help finding the right setting. We do not require a phone call as the only way to cancel. Access ordinarily continues through the paid period unless the account is terminated for safety, fraud, or legal reasons.

This cancellation mechanism is available from day one of billing. During the current prelaunch period, no recurring charges exist, so there is nothing to cancel.

2. Membership and one-time purchases

When paid membership is available, it is purchased through Apple's in-app purchase, and Apple — not JoinTheSwing — is the merchant of record. Refund requests for those purchases are decided and issued by Apple under Apple's own terms, through its Report a Problem process; JoinTheSwing cannot reverse, guarantee, or itself issue a refund for an Apple transaction. The pre-launch founding list reservation is $0 and charges nothing, so there is nothing to refund for it.

3. Event and third-party purchases

JoinTheSwing does not currently offer event, venue, host, or travel purchases, and any such future offering would need its own approved payment arrangement. Any future offering must display its merchant of record, complete terms, cancellation rules, and refund policy before purchase and receive the required processor and legal approval first.

4. How to request help

Email [email protected], call 1-727-255-8859, or use our contact page. Include the account email, transaction date, amount, and a short explanation, but never email a full card number or government ID. We acknowledge billing requests promptly and decide them within five business days.

For a refund of an Apple in-app purchase, use Apple's Report a Problem, because Apple — not JoinTheSwing — issues those refunds. For any other billing question, write to [email protected].

5. Refund timing and method

For Apple in-app purchases, any refund and its timing are determined and issued by Apple; JoinTheSwing does not control that timing. Where JoinTheSwing itself is ever able to issue a refund or credit for a charge it controls (if one ever applies), we normally process it within five business days to the original payment method, and we do not send a refund to a different person or payment method except where law requires.

6. Fraud, disputes, and account status

We investigate suspected fraud, payment testing, excessive transaction attempts, duplicate charges, and misuse of refund or dispute processes individually. Contact us first when practical so we can resolve a billing issue quickly. A good-faith dispute does not waive your rights. Deliberately using a refund or dispute process to retain a delivered benefit without paying may result in account restriction.