Account & privacy
Delete your JoinTheSwing account
You can delete your account from either mobile app or the signed-in website. Your account is locked as soon as you confirm, you have seven days to change your mind, and then it is erased. These instructions remain public so you can find the deletion path even when you are signed out or have removed the app.
Effective: September 26, 2026
Delete in the iOS or Android app
- Sign in to the JoinTheSwing app.
- Open More, then Privacy & Security.
- Under Account deletion, choose Delete account.
- Review the warning and confirm to schedule the deletion.
Delete on the website
Sign in, open Account settings, and use the Delete accountcontrol in the Data section. You can go directly to the signed-in control below.
What happens after confirmation
- Right away: your profile is hidden and every signed-in session is signed out immediately, and your mobile push notifications stop. We email you the date your deletion will take effect.
- For the next seven days: you have seven days to change your mind. Sign in and restore your account before the deadline in that email or on your deletion receipt, and your account comes back as it was.
- After the seven days pass: an automatic job that runs every hour erases the account. Your profile, photos, and other account data are deleted, except the records listed below, and your login is removed. This step cannot be undone.
A private deletion receipt is recorded for accountability. A relationship owner with another adult's login attached must first transfer ownership or have that login removed so one person cannot delete another person's access.
Records we may retain
- If you were in a conversation with another member, your messages are replaced with a fixed placeholder ("This message was removed when the member deleted their account.") — their side of the conversation is not deleted.
- For identity verification, we keep a minimal audit record of the outcome for two years, then purge it — the provider, an outcome category, the decision date, and the erasure date, with no name, email, document, or image attached. If your account had an older, legacy verification submission with stored photos, we delete those photos and confirm each is gone before removing the record.
- A record that you gave each consent — which consent, its version, whether it was granted or withdrawn, when, and through which channel (such as the app or website) — is kept as a legal record, not linked to you: when your account is deleted we remove your account, profile, and person identifiers and the device or browser details from it. It carries no name or email, and is kept for 7 years after your account is deleted, then permanently deleted.
- If you paid for something through JoinTheSwing, we keep the transaction record — the amount, date, what was bought, its status, and the payment processor's or app store's reference — for accounting, tax, and chargeback purposes, with your account link and personal details removed. It is kept for 7 years after your account is deleted, then permanently deleted; a record another member still shares, such as the other side of a marketplace order, stays with them while it is still theirs. Items that never involved a payment, such as a free RSVP, are deleted.
- Safety reports: if another member reported you, or you reported someone, the report is kept as a safety record after your account is deleted — its category, when it was filed and handled, what was decided, and the description the reporter wrote. The report's link to your account is removed, except that an age-verification review record keeps the account reference, for legal accountability. If a report about you was still open when you asked to delete, our moderators are sent a notice at that moment (that internal notice names your account) and the report is held so it cannot be deleted while it is still open. A report about you filed while your deletion is pending is held the same way and reaches our moderators through the normal report queue; no separate notice is sent for it. In both cases the hold is lifted when the report is closed or if you cancel your deletion. This does not stop or delay your deletion. We have not yet set a fixed deletion date for these records: they are kept as long as member safety, a legal claim, or a law-enforcement request requires.
- A paid membership is billed through the Apple App Store or Google Play, which hold your purchase and subscription records under their own policies; JoinTheSwing does not process membership payments through Stripe and does not store your card number. Our email provider, Resend, retains its own delivery records under its own policy.
We may also retain limited fraud-prevention, safety, moderation, and legal records when required for law, security, accounting, or to protect other people. The consent record above keeps the fact and time of your consent, not your identity; a launch-list or newsletter signup made separately from your account is not linked to it and is not affected by account deletion. Retained records are restricted and are not used to recreate your public member profile. See the Privacy Policy for the complete retention terms.
If you cannot sign in
Email [email protected] from the address associated with your account, or use the public contact page. We may need to verify your identity before acting so another person cannot delete your account.