Can a couple use JoinTheSwing if one partner cannot complete verification?
No. JoinTheSwing cannot approve a couple for the members-only site unless both partners complete identity verification. If one partner cannot complete it, the couple should not try to bypass the process; they can join the free launch list while registration is closed and revisit verification later.
No. A couple cannot use JoinTheSwing as a verified couple if either partner cannot complete identity verification. The gated site relies on ID and liveness checks performed by a third-party verification provider, and the site does not retain the source images. This requirement helps confirm that each adult account is tied to a real person; it is not something one partner can complete on behalf of the other.
If a check fails, the affected partner should not create another account or submit someone else's identification. Review the result shown by the verification provider and make sure the name and identification details match, the ID is current and readable, and the liveness step is completed in suitable lighting. If the issue continues, use an official JoinTheSwing site channel for help rather than sharing documents through an unofficial channel.
While new registration is closed, the couple can join the free launch list. Being on the list does not grant access to the members-only site and does not replace verification. It simply keeps the couple informed about registration updates. Plans involving a club, hotel event, or destination should also account for that venue's own entry rules, which may be separate from JoinTheSwing's requirements.