Can I retry ID verification if it fails on JoinTheSwing?
Yes. You can retry when the verification service permits another attempt; any limits or wait time are controlled by that service. JoinTheSwing uses a third-party ID and liveness check; from the current Veriff check the images never reach us, and we keep the result, the provider reference and your consent receipt.
Yes. If an ID verification attempt does not go through, you can try again when the verification service permits another attempt. The ability to resubmit immediately, or after a waiting period, depends on the provider and the reason for the failure. Follow the on-screen instructions rather than creating another account or changing your information to force a new result.
Verification uses an identity document and a liveness check handled by a third-party provider. From the current Veriff check the images never reach JoinTheSwing; we keep the result, the provider reference and your consent receipt. Make sure your document is current, readable, and issued in the name you are using for your profile. Complete the liveness step in even lighting, with your face clearly visible and no obstructions.
If repeated attempts fail, stop and review any message shown by the verification provider. Common issues include glare, a cropped document, a name mismatch, or difficulty completing the liveness check. Do not edit an official document or upload someone else's identity details. If the interface does not offer another attempt, wait for the provider's stated availability or follow the instructions shown.
Verification helps protect the members-only gate, but it does not guarantee that every interaction or venue will be problem-free. Membership access remains subject to JoinTheSwing's requirements, and club or destination rules are set by the venues themselves. If you are new, review the privacy and etiquette guides before deciding whether to proceed.